Shipping policy

Last updated: 21 October 2026

Production & dispatch

Castle Club clothing is printed to order. Your item needs to be produced before it is dispatched. Please check any production estimate shown on the product page before ordering. Transit estimates shown at checkout are for delivery after dispatch unless stated otherwise.

If you need an item for a holiday, event or particular date, contact us before purchasing. We cannot promise arrival for a date unless we have expressly agreed it with you. Unless we agree a different delivery period with you, we will deliver without undue delay and within 30 days of your order being accepted.

Destinations & charges

We offer delivery to the destinations available for your items and address at checkout. Availability can vary by product and country. Delivery is not available to every destination worldwide. The available shipping services and charges are shown before you pay.

Tracking & separate parcels

We will send dispatch and tracking information when it is available. Items may be produced or dispatched separately, so an order may arrive in more than one parcel. Tracking can take time to update after a carrier receives a parcel.

Your delivery details

Please check your address, postcode and contact details carefully before paying. If you notice an error, contact us immediately. We will try to help, but changes may not be possible once production or dispatch has started.

If a parcel is returned because an address you provided was incorrect or delivery was refused, we will contact you about the available options. Additional redelivery costs may apply where permitted by law and will be confirmed before you agree to them. This does not remove any cancellation or refund rights you have.

International deliveries

Orders may be fulfilled from outside your country. Any import duties, local taxes or carrier clearance charges not collected at checkout may be payable by the recipient under local rules. We do not control customs processing times. Please contact us before ordering if you need clarification.

Delayed, missing or damaged deliveries

If tracking appears stuck, your parcel has not arrived or it is marked delivered but you cannot find it, use our contact form or email castleclubcrafts@gmail.com with your order number. We will investigate with the delivery partner. We remain responsible for the goods until they are delivered to you or someone you nominate, except where the law provides otherwise.

For damage, take clear photos promptly and keep the packaging if possible. Our returns and refunds policy explains how to report it and arrange a remedy. Delivery estimates do not exclude your statutory rights if goods are late, lost or faulty.